At Bassman Inc., customer satisfaction is our priority. Please review our Refund and Returns Policy carefully to understand your rights and our obligations when returning a product.

1. Return Eligibility

You may request a return or refund under the following conditions:

  • Items must be unopened, unused, and in the original packaging.
  • Returns must be initiated within 14 days of delivery.
  • Proof of purchase (order confirmation or receipt) is required.
  • For hygienic reasons, used or opened cosmetic products cannot be returned unless defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return:

  • Email us at euroye@yahoo.com with your order number, reason for return, and photos (if applicable).
  • Once approved, we will provide the return instructions and return address.
  • You are responsible for the return shipping cost, unless the item is defective or we shipped the wrong product.

3. Refunds

Once your return is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, a refund will be issued to your original method of payment within 7–10 business days.

Note: Original shipping charges (if any) are non-refundable.

4. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at euroye@yahoo.com.
  • Include your order number and clear photos of the damaged product and packaging.
  • We will replace the product or offer a full refund (including shipping).

5. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

6. Late or Missing Refunds

If you haven’t received a refund:

  • First check your bank account or credit card statement again.
  • Contact your credit card company—it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at euroye@yahoo.com.

7. Contact Us

If you have any questions about our return or refund policy, please contact:

Bassman Inc.
Email: euroye@yahoo.com
Phone: 347-356-1788
Address: NY 10023